Your Privacy is Important to Us TEST

NG Loans understands the importance of protecting our customers and other (online/offline) visitors' privacy and developing technology that gives our prospects the most powerful and safe online experience. It’s important for us that you understand how we collect, use, hold, exchange, and protect your information so you can feel secure whenever you deal with us. 

We have this privacy policy as a commitment towards you so you can feel confident in the fact that we abide by and are bound by Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and the Notifiable Data Breach scheme established under the Act. This privacy policy bounds us to use your personal information for the purposes we have collected it or as allowed under the law. 

Who Are We?

NG Loans is an online mortgage broker platform offering loan products from a large pool of lenders to customers across Australia. 

Our team can assist in arranging finance for first home buyers, property investors, existing homeowners wishing to refinance, and construction or renovation projects. We don’t charge service fees to our customers rather we are compensated by generating business for lenders. 

What is Personal Information? (Application & Scope)

We consider the personal information that makes your identity reasonably apparent and gives us the ability to correctly assess your finances. This information may include: 

• ID information such as your email address, name, date of birth, phone number, postal, occupation, physical address, social media handles, and any other information required to identify you.

• Financial details such as your tax file number, credit information, bank statements and any other details necessary to assess your finances. 

• Some other details such as ages and number of your dependents, the length of time at your current address, proof of employment details, and monthly earnings and expenses — these details are required only if you are applying for finances.

Credit related information may also be considered as a personal information. It can include your previous repayment history for acquired loans, any defaults, and finances that you have outstanding. This credit related information will be gathered in order to assess your creditworthiness and eligibility for finance. Credit related information is shared between credit and finance providers and credit reporting bodies called CRBs. When we gather this information about you from a CRB, we also evaluate and search publicly available information and other data about serious credit fraud or infringement that you may be involved in.

The Information We Collect About You

We gather some information about our customers to provide them with personalised services and ensure continuous improvements in our offerings. Here are information pointers we collect, hold, and use about you:

• Identify Data: Date of birth, last name, maiden name, gender, marital status, and username, passport details, occupation, job title, driver’s licence number

• Contact Data: Email address, physical home address, telephone number, or cell phone number.

• Financial Data: Bank statements, payment card details, savings, debts such as loans and credit cards information, monthly income, expenses, employer & pension benefits, and other assets.

• Special Data: Medical & Health History

• Transactional Data: Information about payments made for our products and services 

• Technical Data: Internet Protocol (IP) address, browser type, browser version, time zone settings, operating system and device used to access NG Loans platform

• Profile & Usage Data: Purchases you have made, feedback, survey responses, usage of our websites, products, and services. 

• Marketing & Communication Data: Preferences you set to get our and our business partners marketing and communication campaigns.

Other information: We may also request additional information about other individuals who have been included into your application such as co-applicants or guarantors, your authorized representatives or your accountant or solicitor's contact details. This is your responsibility to acknowledge all these people that you are sharing with their personal information with us and obtain their permission to do so, to inform them about this Policy and let them know that they can be contacted by us as per Policy.

De-Identified Information

Here at NG Loans, we aim to gather as much information directly from you rather than employing some shady ways. If needed, we may request additional information about you from other legal entities to improve the advice and services offered to you. 

For example, we may request your credit report from your credit-reporting agency when you apply for a credit facility. 

We sometimes collect de-identified information such as your IP address, and geographical information to optimise our offerings based on these metrics. De-identified information doesn’t help us identify you but it gives us interesting statistics so that we can analyse and improve our services. 

When you use our calculators or other tools available on our digital platform, it helps us to optimise the functioning of the tool and generate results. We might need some of your personal details (such as name, email address, phone number, etc.) to share with calculation results.

If you visit our digital platform and supplied some partial information, we can contact you afterwards and offer help to complete your application. The supplied partial information is kept temporarily and then destroyed if the relevant potential customer is not interested in completing it. 

Web cookies and we beacons are another example where we get de-identified information about you. It doesn’t help us identify who you are but what kind of browser you use and the region of internet surfing.  

Sensitive Information

The information we collect may also include sensitive information about you. Your racial or ethnic origin, political persuasion, membership in trade or professional associations or trade unions, sexual preferences, criminal record or health are considered sensitive information. 

Why We Collect Your Information

We collect your personal information to assess your application, establish your identity, contact you, manage your risk, and comply with our legal obligations. Our organisation may also collect your information for direct marketing and managing our relationship with you. 

Continuous improvement in technology also empowers organisations like ours to offer integrated offerings for a better customer experience.

How We Collect Your Personal Information

Wherever reasonable or practical, NG Loans aims to collect personal information directly from you, otherwise, we may involve another legal entity. Here are some ways we collect your personal information. 

• Direct Interactions: This includes information gathered directly from you such as when you interact with an advisor in person, by post, by phone, or by email, — when asked, OR, submitted through other interactive facilities including customer enquiry, comment and competition entry forms.

• Automated Technologies or Technical Interactions: It includes submitting your information through our website, via the customer portal, customer enquiry, comment and competition entry forms, via social media interactions and social media profiles, and financial and technical categories of personal data. 

• Third-Party or Publicly Available Sources: This involves only those parties with which you are interacting such as estate agents, home builders, credit reporting companies, mortgage sourcing websites, solicitors, accountants, conveyancers and other third parties. 

Unsolicited Information

Most of the time people share information with us that we haven’t asked them. This data is referred to as unsolicited information. It’s because most customers try to submit their information before talking to anyone or conducting a free consultation. 

We sort out the information you provide us, then we separate what we seek and destroy/de-identify everything else that is not needed. 

If we receive information that doesn’t come under lawful and fair means, or the information received can’t be used for one of our purposes, we will destroy the information.

Notifiable Matters

As per Australia’s law it is required to inform you about ‘notifiable matters’ and disclose information how we may use your credit- related information. You provide us your consent and authorize us to obtain a copy of your credit report from a Credit Reporting Body. We will share your credit-related information with credit reporting bodies. We may disclose additional information to a credit reporting body if you fail to meet your payment commitments in relation to any loans that we have managed to organize for you or in case of involvement in any serious credit infringement.

As a part of the assessment process you authorize and provide us your consent to share information contained in the report (what type of loans you have, how much you have borrowed before, whether or not you have met your loan payment obligations and if you have committed a serious credit infringement (such as fraud)) to any credit provider who assessing application and may be able to provide credit to you.

You have all rights to request and obtain access to the credit related information that we hold about you and place a request for us to correct that credit related information if required. You can find more information below how to do it.

Your credit related information might be used sometimes by Credit reporting bodies for 'pre-screening' credit offers on the request of other credit providers. At any time you can contact the CRB to request that your credit related information is not used in this particular way.

You have all rights and may contact the CRB directly to inform them that you believe that you may have been a victim of fraud. For 21 days after the CRB receives your notification, the CRB must not use or disclose that credit related information. You can contact any of the following CRBs for more information:

-Illion (www.illion.com.au),

-Experian (www.experian.com.au) or

-Equifax Pty Limited (www.equifax.com.au).

How Do We Store Your Information

We understand how important it is to protect your personal information. That’s why we ensure reasonable protection measures to store your information in different ways including in paper and electronic forms — protect your information from misuse, interference and loss, and avoid unauthorised access, modification or disclosure. 

How We Keep Your Information Safe

• Ensuring necessary security measures and installing access requirements for all our IT systems such as firewalls, passwords, and virus scanning software. 
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• Giving you access to your personal information only when we are satisfied with your identity. 

We may use third-party storage providers to store your information physically or electronically — but we do appropriate due diligence to have contractual arrangements in place and restrict the use of your personal information. 

Information can be stored in cloud or other types of networked or electronic storage. It is possible to get access to electronic or networked storage from anywhere using Internet and for this reason it is not always practicable to know in which country your information currently held.

How Long We Keep Your Information

As per Australia’s law, it s required to keep certain type of information about you and other participants of your application even if you are no longer a customer. However, we will start destroying information after certain time in a safe manner.We may hold onto some information for a longer period because you expect us to do so. The pieces of information that are no longer needed will be destroyed or permanently de-identified.

Use of Your Personal Information

We use your information to support our ongoing relationship, offer content and services suitable to your needs, and alert you when introducing new products or special offerings. It is required to gather, keep and utilize information about you in order to provide with the best customer service and experience, perform our business activities. We perform different type of business activities but primarily credit activities. You can benefit from our credit activities in different ways via using our website tools and platform (such as online tools, calculators, etc.).

We retain your information to verify compliance with the agreement between NG Loans and you, keep track of demographics from which people visit our website, create a unique customer persona to better serve you, or simply contact you electronically or otherwise. We will need to use your personal information to help you in obtaining an approval for a home loan or provide you with any other service required, manage all payments, assess your credit-worthiness and complete all other types of searches. Your personal information can also be used, held and collected in order to promote some of the services or market products/services. We might contact you in different ways in line with any marketing laws (including by way of direct mail, telephone, email, SMS and MMS messages). We might also contact you even if you are no longer using out products or services in order to update you regarding the changes, products, services and offers. If you don’t want to receive this information, you can contact us via email : Info@ngloans.com.au

Business without Identifying You

In order to provide you with the best customer service and to do business with you, we will need to complete your identification in most cases. You can use our website for general enquiries and we won’t need to identify you. Where it is practical and lawful, we will provide you with the opportunity to do business with us without providing your personal data.

When We Disclose/Exchange Your Information

We might have busines relationship and agreements with other legal entities to support and provide you with the best experience, products and services.

We will disclose your personal information to protect and enforce our and third party’s legal rights. These third-party organisations help us provide, maintain, and improve our offerings by collaborating in good faith. Your personal information will not be shared with/forwarded to any third party without your consent. 

• Disclosing Your Information Overseas

We may disclose your information with our partners outside Australia for transactional or consultation purposes. We may transfer your personal information to other IT service providers located in various countries — only if permitted to do so under Australian Privacy Principles. 

In the event that our overseas partners had to disclose your information, they will often be subject to confidentiality or privacy obligations, but they may not follow the Australian Privacy Laws. It is possible that organisations which work overseas will be required to disclose your personal information as per their loac regulations and law. In this case we will not be responsible for that disclosure.

• Sharing with CRBs

We may disclose some of your information to CRBs in Australia. It may be included in credit reports CRBs, other organisations such as lenders to help them assess your creditworthiness.

Other stakeholders

We might need to provide your personal information to your other joint applicants, co-applicants or guarantors included into application or your enquiry on our website; your authorized representatives and advisers (such as conveyancers, accountants, buying agents, builders, real estate agents etc.); our company’s advisers such as marketing advisers, financial advisers, accountancts, auditors and lawyers; our existing business and referral partners; lenders, banks, insurance and financial companies that help us to provide you with the primary services, Australian police and all other relevant authorities as per Australia’s law; Regulatory organisations and government bodies. We may need to disclose your personal information when we use some external organisations for marketing research, IT services, mailing services, debt recovery or billing services. You authorize and provide us your consent to share your personal information with above people and organisations for our credit activities under Australia’s law.

You need to be aware of that our company will need to share with your personal information with a lender in order to complete a home loan assessment procedure and a lender may place a credit enquiry into your credit file and based on the Comprehensive Credit Reporting (CCR) regime your lender may need to share with some of your personal information (including credit information) with Credit Reporting Bodies.

• Direct Marketing

We constantly improve our products and services and in order to provide you with the best customer experience we will try to keep you updated about all market offers, products and services. We also understand that you might be not interested in receiving any types of messages, calls and emails from us so we respect your privacy.

If you want to stop receiving marketing information, you may, at any time, reject to receive such information by contacting us on the details listed below. We are not going to charge you for that and we will make all reasonable actions to satisfy your request at the earliest possible opportunity.

If you didn’t report us that you don’t want to be contacted in any ways mentioned above, you consent to us and authorize us to :

Contact and market our services and products to you through other channels and companies such as social network platforms

Contact you and provide you with all marketing services described above using all available and legally permitted types of communications

Share your personal information with other companies such as agents, solicitors and brokers to connect you with other entities that can offer you their best service.

If you wish to withdraw your consent, please feel free contact us via email:Info@ngloans.com.au

• Opt-Out

It is absolutely fine if you no longer want to receive direct marketing information from NG Loans or our partners. Please send us an email with your request to stop direct marketing activities : Info@ngloans.com.au and we will action it as soon as it is practically possible.

Cookies

We use cookies to track the use of our website and how you interact with our product and services pages — and, provide you with a more personalised user experience.

Cookies do not capture or track any personal information and cannot identify you as an individual. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. You may elect to not accept cookies on your browser. Rejecting cookies may have the effect of limiting access to or functionality of parts of our website.

Web Beacons

A web beacon is an often-transparent graphic image that is placed on a web page or in an email to monitor the behaviour of the user visiting our Website or receiving the email. 

We don’t link cookies or web beacons used by us with your personal information — unless required by law to do so. We will only disclose your information collected as a result of your activity on our website if consent has been provided. 

We might use cookies and web beacons in order to conduct site usage analytics, improve and advertise our services etc.

E-Consent

When you use our website and tools placed on the website we can ask you to provide us with your email address and mobile phone number to connect with you and share all documents, results of calculations, market our products and services. By providing us your email address and clicking submit on any form placed online on our website (including application, tools, query or calculator), you authorize and consent to us send you documents, notices, notifications to your email address and you agree that we won’t need to send you any other paper copies of notices and any other documents unless we required so by law. You will be required to check your email address regularly and review all documents electronically. If you wish you can opt out and request to withdraw your consent to receive the documents by email.

Links to Outside Websites

Our website may contain links to other websites and digital platforms owned by third parties. If you click on any of such websites and disclose any of your personal information on that website — this activity of yours will not be subjected to NG Loans’ privacy policy. It’s important for you to read the privacy policy of that website. 

Accuracy

We aim to collect and hold accurate, complete, and up-to-date personal information about you. NG Loans relies on you to ensure the accuracy of your personal information throughout our interactions and ongoing relationship.

Comparison rates

Comparison rates on our website are based on a secured loan of $150,000 over a term of 25 years.

You need to understand that the comparison rate is placed on our website for educational purpose only and provided as an example or example given. Comparison rate depends on many factors such as the amount of mortgage and loan term and can be based on these numbers and data that you entered. Some of the costs can have an impact on the final comparison rate but have not been included into calculations (i.e. early repayment fee, redraw fee, cost of savings etc.)

Online calculators and tools

We have developed our calculators and other tools in a good faith and used similar methods of calculation that are applied by some of Australia’s major lenders.

The calculations can vary from the banks and it is your responsibility to confirm calculation results with the lender. Banks can change their credit policy without notifying us or simply calculators can contain errors. We can’t guaranty that the results of our calculators are current and take no responsibility for any potential loss caused by someone relying on the information provided. There are some “grey areas” in home loan applications and we might need additional confirmation from a lender before we can confirm the rate, your eligibility and fees applied. You can use the results of calculators as an indication and can’t consider them as a home loan approval.

Access, Correct / Update Your Data

You may ask us to get access to your data and suggest corrections if you believe something is incorrect or out-of-date. There is no fee for accessing your personal information; however, you may get charged a reasonable price for processing your request.

If appropriate, we will correct/update the information about you at the time of the request, or within the next few days of receiving your request. When reasonable, and after our due diligence, we will notify you whether we have corrected your personal information or not. 

If for some reason, we are unable/refuse to correct the personal information we hold about you, we will provide you with our reasons for not correcting/updating your information. Additionally, you have the right to request noting that you have reservations about the accuracy of the personal information we hold about you and the reasons why your request to correct personal information was refused. 

Changes to This Privacy Policy

We continuously review our policy and attempt to keep it up-to-date with market expectations and requirements of laws. We may change this privacy policy from time to time or as the need arises such as including new services or products. If you require a copy of our privacy policy, please reach out to us and a copy will be sent to you. This privacy policy was last updated in16 May 2023.

Compliments & complaints

We constantly work on improvement of our customer service and your feedback is valiuable for us. We seriously consider all opinions and try to respond as fast as we can. We aim to be fair, responsive, and professional when dealing with you. We look for valuable feedback that may help us with our services and optimise our customer support for the better.

If you have reservations about this privacy policy or want to raise a complaint, you can contact NG Loans via emailInfo@ngloans.com.au

Your feedback is important for our company and Director of NG Loans will check it personally. It will be very helpful and much more faster to review your feedback if you provide us as much information as possible. We will do our best to acknowledge your complaint in 10 business days and try to reply back to your complaint within 30 days. If your complaint is unable to be resolved it is your right to complain to our External Dispute Resolution scheme.

External Dispute Resolution

If you are not happy with the outcome of our investigation and dissatisfied with our Internal Dispute Resolution response, you can raise an official complaint with the Australian Financial Complaints Authority (AFCA), who are our appointed External Dispute Resolution scheme.

Their contact details are:

Australian Financial Complaints Authority (AFCA)

GPO Box 3

Melbourne, VIC 3001

Tel: 1300 56 55 62

Email: info@afca.org.au

Web: www.afca.org.au 1212121212